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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

p corbo

April 13, 2023

5  out of  5 rating by p corbo
"This agency is the BEST!!! Jackie handles all of my policies for home, auto, umbrella, etc.and is professional and knowledgeable about all facets of the insurance business. In short OUTSTANDING!!!"

Addie Fasulo

April 12, 2023

5  out of  5 rating by Addie Fasulo
"By far the best Agency in all respects! Knowledge, effort, professionalism and personal touch to meet the needs! Jackie literally is on point every time I call! Everyone is available and reliable!!!"

Elizabeth Rutigliano

April 11, 2023

5  out of  5 rating by Elizabeth Rutigliano
"Geralyn Serra has been my agent for at least 9 years now and she is wonderful! Geralyn is extremely professional, very knowledgeable in her field, and easy to work with. She is reliable, provides prompt service, and offers valuable guidance to provide you with the best coverage for your needs. She definitely goes above and beyond, and I highly recommend her. It is because of Geralyn that I have stayed with State Farm all these years. I feel very fortunate to have found such an excellent agent!"

Larry Mammone

March 28, 2023

5  out of  5 rating by Larry Mammone
"Greg Paglianite - State Farm Insurance Agency is phenomenal! And the person that makes it that way is Geralyn! I don't normally write reviews but I feel compelled to do so. Geralyn makes you feel that you are a VIP! Always pleasant on the phone and never rushing you off. Bends over backwards to find a solution to your problem and treating you like family. She has to be the HARDEST working person in the insurance business. I've been with her for years and she always helped our family out whenever we needed it! I never had some go to bat like her. God bless you, Geralyn! You are truly an asset to Greg."

Jessica O

March 28, 2023

5  out of  5 rating by Jessica O
"We have been a client of Greg's for over 20 years and I can't say enough good things about him and his staff. Jackie is a true rockstar and is always willing to go above and beyond!!"

George Martini

January 19, 2023

5  out of  5 rating by George Martini
"I’ve been with Greg’s office for many years & have always found their entire staff to be friendly & helpful. In particular, in connection with some recent revisions I needed in my coverage, Geralyn Serra provided exceptional help & information that saved me significant expense. Her follow up & responsiveness were exceptional."

Dan Conroy

October 19, 2022

5  out of  5 rating by Dan Conroy
"The entire team is very helpful and Jackie Pou is fantastic! I have been with Greg and his team for more than 30 years."

Anna Pascarella

October 7, 2022

5  out of  5 rating by Anna Pascarella
"Jackie, from Greg's office, has always been great to work with. She has helped me on numerous occasions that needed immediate attention with precise information, patience, and understanding. Keep up the great work!"

Mohan Bhujle

September 27, 2022

5  out of  5 rating by Mohan Bhujle
"As a long-time client, I can always count on Greg to give me advice and counsel in my best interest. Jackie provides every aspect of customer service cheerfully and efficiently. It is always a pleasure to deal with Jackie on any issue pertaining to my insurance and get prompt resolution. This State Farm team has fully earned my business as well as my satisfaction and they continue to do so with care and enthusiasm!"

Larry Ambrose

September 27, 2022

5  out of  5 rating by Larry Ambrose
"Great customer empathy and was proactive in helping me improve my needed coverage. "Top of the class""

Rhonda Isakower

September 13, 2022

5  out of  5 rating by Rhonda Isakower
"Geralyn Serra is amazing! She is always helpful, accurate and knowledgeable! She consistently responds immediately to messages! It is a pleasure to have such a diligent agent to work with!"

michael napuli

September 8, 2022

5  out of  5 rating by michael napuli
"I've dealt with a lot of agencies in the past but this one was by far the best experience ever. Jackie Pou assisted me with a mutual customer. She was patient, professional, and made the paperwork seamless. I highly recommend the Greg Paglianite Agency for your service needs!"

Debbie Wyatt

September 7, 2022

5  out of  5 rating by Debbie Wyatt
"Greg Paglianite State Farm office has been my insurance agent for 20 years. The service is excellent and the staff is professional and caring, a rare commodity these days. Recommend them very highly with total confidence. Everything an agent should be!"

Kenneth Galipeau

August 24, 2022

5  out of  5 rating by Kenneth Galipeau
"I've been with Greg and previously his father for 44 years! Most of my interaction has been with his staff. All are attentive and helpful however Geralyn always rises to give me the best service from getting policies to filing claims. She knows the best way to get the best service!"

Patricia Polizzi

August 4, 2022

5  out of  5 rating by Patricia Polizzi
"I love Jackie, she always makes this a great experience"

TeriMaxine Bartolo

July 29, 2022

5  out of  5 rating by TeriMaxine Bartolo
"Thank you for having such a wonderful staff! Your Agent Geralyn Serra was very helpful and extremely professional!"

Shankar Chaudhuri

July 29, 2022

5  out of  5 rating by Shankar Chaudhuri
"Jackie and the entire team have been super helpful and customer friendly. They have taken customer service to a different level. Couldn't be more pleased with their promptness in addressing our needs."


July 28, 2022

5  out of  5 rating by Dan
"I was not happy with my current State Farm agent. I wanted a change to a State Farm Agent near me and saw 3 that were within my local area. I read the Google Reviews and very much liked the reviews for this Agent. I could tell by the way each review was worded that they were original reviews and not "made up" reviews. I contacted State Farm Corporate customer service to correct/amend the problem I was having with my current Agent and having resolved that, I then asked Corporate to switch me to this State Farm Agent. They did. I then visited Greg's office to introduce myself and meet him and his staff. I state they were each true to form of all the 5 Star Google reviews written. I add myself to this list of 5 Star Google reviews."

nelson fong

April 13, 2022

5  out of  5 rating by nelson fong
"Jackie has been my agent for over 20 years and I never consider switching insurance company because she is so attentive, responsible, and respectful of your time and needs. Always friendly and helpful. There's a saying you get what you paid for."

Gregory Balzano

September 24, 2021

5  out of  5 rating by Gregory Balzano
"I have been doing business with Greg Paglianite & State Farm for over 30 years. I feel like I am treated like family by Geralyne Serra & the entire staff @ Greg Paglianite State Farm Verona. I bundled my auto & homeowners insurance to save money many years ago & that has proven to work well for my family. I always feel like I am in good hands as Geralyne bends over backwards to help any way she can. I would highly recommend Greg Paglianite State Farm ."

Dorothy Ko

September 17, 2021

5  out of  5 rating by Dorothy Ko
"Great office and wonderful staff! I have worked with Jackie at State Farm for over ten years. She is patient, diligent and always accommodating. Not to mention, very very good at what she does."

Claire B

September 17, 2021

5  out of  5 rating by Claire B
"My family and I have been working with Jackie Pou since I was a young child. She has been there through almost every big moment in my life. From my first car, to my first house, to my engagement ring, Jackie has always been there. Even during my first accident, Jackie was on the phone, calming me down, assuring I would be alright. Jackie goes above and beyond to be there for her clients. She truely lives up to the motto of State Farm: “Like a good neighbor, JACKIE is there”. Like pretty much everyone else, I’ve been approached by other insurance companies, like GEICO and Allstate, who promise to give me lower rates, but I’ve never even been tempted to look into another carrier. I’m a loyal State Farm user, all because of Jackie. If you’re looking for an incredible team to insure you, look no further!"

William Bottino

September 14, 2021

5  out of  5 rating by William Bottino
"Jackie went above any beyond to help me navigate a ridiculously detailed request during a business dealing! Highly recommend her and the team!"

Bill Thompson

September 13, 2021

5  out of  5 rating by Bill Thompson
"Would highly recommend this broker team without hesitation. I worked with Jackie and she was fantastic. Exactly what you want from your insurance broker - knows her stuff and gets the job done quickly and effectively. When it comes to insurance I don’t know what else you could ask for. Don’t waste your time with anyone else - just call Jackie."

Renee Waggner

September 9, 2021

5  out of  5 rating by Renee Waggner
"Jackie has been a wonderful agent to work with. She is extremely responsive and thorough with all of our insurance matters. She helps us with both home and auto. Highly recommend!"