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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jill Azulay

September 5, 2025

5  out of  5
rating by Jill Azulay
"Jackie is incredible to work with!! I am appreciative of all she does!"
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Al Iervolino

September 5, 2025

5  out of  5
rating by Al Iervolino
"We have been generational customers of the Paglianite State Farm agency for many years. Jackie is my go to person for everything. She is awesome! Jackie guides me through all my insurance needs with patience and efficiency!! I highly recommend the agency. Ask for Jackie!"
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Robert Ferrara

September 2, 2025

5  out of  5
rating by Robert Ferrara
"Spoke with Jackie today - excellent experience as usual ! Thank you for the continued assistance !"
We responded:
"Thank you, Robert, for sharing your positive experience. It's always a pleasure to assist!"
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Janet Lutwiniak

August 23, 2025

5  out of  5
rating by Janet Lutwiniak
"Jessica was an incredible help to me this past week. My claim had been stuck, but she stepped in, making calls and sending emails over the course of a couple days, while also checking in with me daily. By Thursday afternoon, I received a notification about my payment. I truly don’t think that would have happened without her dedication."
We responded:
"Thank you, Janet, so much for your kind words! I am glad we were able to reach a positive outcome, and I appreciate you taking the time to share your experience. Please don't hesitate to reach out if you need any assistance in the future"
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Mark Bishop

August 2, 2025

5  out of  5
rating by Mark Bishop
"Recently switched from NJM to State Farm. Jackie made the process incredibly easy and seamless. Greg has an amazing team and its a pleasure to do business with them!"
We responded:
"It was our pleasure Mark! Thank you for your business! We are always available to assist with all of your insurance needs. "
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Suzanne R

August 1, 2025

5  out of  5
rating by Suzanne R
"Jackie is the absolute best!!! She’s always incredibly friendly and more than happy to provide the best support to her clients! She is extremely communicative and wants to make sure all of your questions are answered and your needs are not only met, but exceeded! We’ve worked with Jackie for years and she recently helped us bundle all of our vehicles and home. She made everything such an easy and seamless process. We’re so glad we changed the coverage for two of our vehicles from NJM to SF saving us money and getting the best agent and his team! Jackie and Greg are wonderful and I highly recommend Greg’s SF branch to anyone looking for the best customer care. Thank you guys!! A+++"
We responded:
"Thank you, Suzanne, for taking the time to leave us this wonderful feedback. It's a pleasure working with you and we are so happy to help in any way that we can. We appreciate your business and continued faith in our Agency."
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Ilene Karacay

July 10, 2025

5  out of  5
rating by Ilene Karacay
"I spoke with Geralyn over the phone and she was absolutely incredible. This is someone who cares not only about the work that she does but also the people that she helps. I just moved from out of state and she helped me so much not only with my policy but also with how to keep myself safe during this transition. She is a genuine, kind, good person and anyone who she works with is in good hands."
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Eileen Weiss

July 7, 2025

5  out of  5
rating by Eileen Weiss
"Taking some time out today to say Thankyou! Greg and his team are outstanding at State Farm. A special shout out to Jackie Pou for her responsiveness and professionalism! Whether it’s answering a quick question, or helping us through a more complicated situation, her helpfulness and professionalism consistently go above and beyond. What really stand out is that they generally look out for our best interest actively finding ways to save us money without compromising on coverage. It is comforting to know we have someone trustworthy and knowledgeable in our corner. Highly recommend!"
We responded:
"Thank you for your kind words. We're so happy to have you with our agency and assist with all your insurance needs. We're always here for you!!! "
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Melvyn Ross

March 4, 2025

5  out of  5
rating by Melvyn Ross
"Greg and Jessica are great! Professional, helpful and always able to reach them when needed. Been with Greg at State Farm for decades, and will continue to be one of his clients as long as I'm around. Mel Ross"
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Elissa J

February 28, 2025

5  out of  5
rating by Elissa J
"I have to compliment Greg Paglianite with a special call out to Geralyn Serra on their responsiveness and excellent customer service. I had many questions/concerns and all were addressed quickly. I appreciate the attention to detail and Geralyn made me feel like she cared and is very respectful. I have been with this agent for many years and will absolutely continue with them."
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Tabitha Yi

February 26, 2025

1  out of  5
rating by Tabitha Yi
"Writing this review purely because of the customer service representative that I has the misfortune of speaking with, a woman named Sarah. She was condescending and ill-mannered. She was not helpful in the least. I called on behalf of my elderly father and when I put him on the phone to authorize my helping him, she made sure to tell him that she had no idea who I was and decided to overstep and tell him I had no idea what I was talking about and he should listen to her. Absolutely unprofessional."
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Liana Calandra

February 13, 2025

5  out of  5
rating by Liana Calandra
"Jackie is very attentive and helpful!"
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Laura Lynn

February 3, 2025

5  out of  5
rating by Laura Lynn
"I have been a member with State Farm since the moment I started driving. After my original agent retired, I was recommended to transfer to Greg’s office. They are wonderful!! When I moved out on my own, I added renters insurance to my profile and have always gone back and forth with Jackie as needed to update my policy accordingly. She is professional, pleasant and efficient but on top of all of that, she doesn’t treat me as ‘just a client’ but rather a friend! I even told her I was going to be getting a new furbaby in my next place and she requested photos! I am a proud member of State Farm and would not hesitate to recommend Greg’s office. He and his staff are simply the best!"
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Rosemarie Bradford

January 28, 2025

5  out of  5
rating by Rosemarie Bradford
"I worked with Jackie for the second time in 2 years and have nothing but great things to say about her and this agency - excellent service/response times, very thorough in all their quotes and recommendations - an absolute pleasure to deal with them"
We responded:
"Thank you Rosemarie! It was a pleasure working with you as well. We are so glad to make all your insurance transactions pleasant and seamless. Thank you for your continued support of our Agency."
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Megan Johnston

January 24, 2025

5  out of  5
rating by Megan Johnston
"Geralyn Serra was so helpful as I was navigating the insurance process with a new lease! She is kind and a pleasure to work with!!!!!"
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Brendan Walsh

December 20, 2024

5  out of  5
rating by Brendan Walsh
"Jackie Pou and Greg Paglianite are a pleasure to work with. They are very detailed oriented and Jackie worked closely with us to make sure that we benefit from all potential discounts. Exactly the type of service you hope to receive. Thank you!"
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lixon florvil

August 29, 2024

5  out of  5
rating by lixon florvil
"This is the best experience ever. When I tell you Geralyn A serra is the best. She takes her time to explain all detail. She's has the best spirit ever."
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John McClellan

February 12, 2024

5  out of  5
rating by John McClellan
"Great service, very friendly staff."
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Jennifer Kim

December 20, 2023

5  out of  5
rating by Jennifer Kim
"Jackie has been amazing and so helpful while setting up my insurance. She was always happy to answer all my questions and concerns and worked very efficiently to resolve any issues. Thank you!"
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John Betines

October 31, 2023

5  out of  5
rating by John Betines
"Geralyn Serra is the Best! She referred me to Britland Auto body ( State Farm Select service) after a deer hit my car. My experience was hassle free & back in 7 days. No uploading pictures, no fighting w adjusters, no out of pocket expenses. Also glad Geralyn had me get the Car Rental writer a year ago just in case! Boy was that convenient w Enterprise in Greenbrook, NJ"
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James Saad

September 12, 2023

5  out of  5
rating by James Saad
"Been with them for nearly 2 decades. Jackie Pou has been my rep the entire time. Do you know how rare it is to work with one agent for that long? There is a reason their turnover rate is so low. Jackie is amazing. She is intelligent, knowledgeable, professional, and puts her clients first. She is a true credit to the agency and the reason I’ve stayed with them for so long. I highly recommend. Like a good neighbor…😉"
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Xoana Guzman

August 23, 2023

5  out of  5
rating by Xoana Guzman
"Jackie went above and beyond to ensure we had the best pricing on our insurance policy. She was very responsive, professional and transparent throughout the process. If you need assistance reviewing your insurance policies I would definitely recommend you reach out to her."
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AnaMaria Flores

July 7, 2023

5  out of  5
rating by AnaMaria Flores
"Jackie Pou has been our agent for over 10 years. Her professional advice and knowledge on insurance matters is invaluable. She is truly an asset to State Farm. Jackie is a pleasure to work with and her guidance is much appreciated."
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p corbo

April 13, 2023

5  out of  5
rating by p corbo
"This agency is the BEST!!! Jackie handles all of my policies for home, auto, umbrella, etc.and is professional and knowledgeable about all facets of the insurance business. In short OUTSTANDING!!!"
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Elizabeth Rutigliano

April 11, 2023

5  out of  5
rating by Elizabeth Rutigliano
"Geralyn Serra has been my agent for at least 9 years now and she is wonderful! Geralyn is extremely professional, very knowledgeable in her field, and easy to work with. She is reliable, provides prompt service, and offers valuable guidance to provide you with the best coverage for your needs. She definitely goes above and beyond, and I highly recommend her. It is because of Geralyn that I have stayed with State Farm all these years. I feel very fortunate to have found such an excellent agent!"